When I was searching thru customer reviews about Apple MacBook Air laptop on Amazon.com I found this comment that I believe it will be helpful for future Apple online customers. It’s about an undisclosed written internal policy regarding online orders that cannot be canceled once launched and not delivered. (quote)“I purchased this item direct from Apple. I discovered that the MacBook Air did not have a changeable battery. Now for the worst part. About 30 minutes after I ordered the laptop I called back to cancel. Apple told me that the order cannot be cancelled that it had already been processed for shipment. Needless to say they told me it was part of the sales "agreement". I was not informed of any such sales "agreement" nor could the sales supervisor produce it. Then it turned into "well its more of a internal policy". But they are not allowed to show me the policy. My point is BEWARE of the hidden and written policies of Apple. I know this review will not deter those people that already are familiar with MAC's but for those of you who are considering switching from a PC, this is a whole new "ball game" I will never deal with anything Apple again, nor would I ever recommend them. Companies, who charge a premium for a product should ensure that customers are satisfied, not cut them off once they get your credit card number.”
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